How can I place an order?
Ordering through our webshop is very easy. Go to the product of your choice and click “Order”. The product will be added to your cart. From there you can continue shopping or proceed to checkout. Click “Checkout” and follow the payment steps.

How can I pay for my order?
You can pay using the following payment methods:

• iDEAL
• Bancontact
• Credit card (Visa & Mastercard)
• PayPal
• Sofort & Giropay

More information can be found on our payment methods page.

Do you have a minimum order value?
Yes, we apply a minimum order value of €15.

How do I know my order was successful?
After a successful payment you will automatically receive an order confirmation by email.

What will appear on my bank statement?
Your payment will be processed under the name Jaghead with your order number as reference. The payment is fully discreet — just like the shipment.

Do you ship discreetly?
Yes, all packages are shipped 100% discreetly in neutral packaging.

How long does shipping take?
Orders placed before 5:00 PM are shipped the same day. Delivery usually takes 1–2 business days.

From what amount is shipping free?
Shipping is free for orders over €50.

Can I track my order?
Yes, you will automatically receive a Track & Trace once your order has been shipped.

My package is delayed, what should I do?
Check your Track & Trace first. If the status does not change, contact us via customer service.

How can I return my order?
You can return your order within 14 days. All information can be found on our returns page.

Are there costs for returns?
Yes, return shipping costs are for the customer unless it concerns our mistake.

How long does it take to receive my refund?
Refunds are usually processed within 3–5 business days after receiving the return.

How do I know if a product is in stock?
Each product clearly shows whether it is in stock. If not available, it will be marked as “Sold out”.

Are your grinders and rollers suitable for all types of herbs?
Yes, our products are suitable for all common herb blends and substitutes.

What is the difference between a metal and plastic grinder?
Metal grinders are more durable and grind finer. Plastic grinders are lightweight and budget-friendly.

How do I maintain my grinder?
Clean your grinder regularly with a brush or alcohol wipes to prevent sticking.

I didn’t receive a confirmation email, what should I do?
Check your spam folder. If it’s not there, contact us via customer service.

Can I change or cancel my order?
Yes, as long as your order has not yet been shipped. Contact us as soon as possible.

An item is missing from my order – what should I do?
Please contact us within 48 hours and we will resolve it immediately.

My product is defective, what should I do?
Send us a message with your order number and a photo of the defect.

How can I contact customer service?
You can reach us 24/7 via email or chat. See the contact page.

When do you respond to emails or chat?
We usually respond within a few hours, always within 24 hours.